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Refund and Returns Policy

At Whiskey Cask Investments, we take great care to ensure that every client fully understands and approves their investment before any purchase is completed. Because whiskey cask investments are classed as bespoke alternative assets, our refund and returns policy is slightly different from standard retail purchases.

No Automatic Right to Return

Due to the nature of whiskey cask investments, once a purchase has been completed and ownership documents have been issued in your name, we cannot offer automatic refunds or returns. Each cask is individually sourced and legally transferred to you, making it a personalised investment asset rather than a consumer good.

Cooling-Off Period

If you change your mind shortly after confirming your investment, you may be entitled to a short cooling-off period (usually 14 days) provided that:

  • Ownership has not yet been legally transferred

  • The cask has not been moved, reserved or bonded under your name

Requests during this period will be reviewed on a case-by-case basis.

Errors or Exceptional Circumstances

If an error has occurred on our part (for example, incorrect cask details or misallocation), we will work with you to resolve the issue promptly. This may involve allocating a replacement cask of equal value or offering a refund where appropriate.

Requesting a Refund

To request a refund during the cooling-off period or under exceptional circumstances, please contact our support team in writing at:

📧 info@whiskeycaskinvestments.co

Please include your full name, contact details, and your investment reference number so we can review your request quickly.

Our Commitment

Our goal is to make your investment journey smooth, transparent and enjoyable. While refunds are rarely required due to the nature of the product, we are committed to treating every client fairly and resolving any issues with care and professionalism.